1. Order Processing
Orders are processed within 2–5 business days once payment has been successfully confirmed. Orders placed on weekends or public holidays will be handled on the next working day.
2. Shipping Methods & Delivery Timelines
We deliver across India through reliable courier partners.
Estimated delivery time: 5–10 business days, depending on your location and courier service availability.
3. Shipping Charges
Any applicable shipping charges will be clearly displayed at checkout before you complete your payment.
4. Delivery Delays
We are not responsible for delays caused by courier partners, weather conditions, natural events, or any circumstances beyond our control.
5. Order Tracking
Once your order has been dispatched, you will receive a tracking ID via email or SMS. You can use this to follow your order’s delivery status.
Here is a clean, professionally rephrased version of your Return, Replacement, Cancellation & Refund Policy:
Return, Replacement, Cancellation & Refund Policy – Shaastrayog
1. Return and Replacement Policy
Return or replacement requests are accepted only under the following conditions:
- The product is delivered damaged, leaked, broken, or appears tampered.
- An incorrect product, variant, or quantity has been received.
- The product delivered is expired or close to expiry.
How to Request a Return/Replacement:
Customers must contact us within 24–48 hours of delivery and provide:
- Clear photos or videos of the outer packaging.
- Clear photos of the product received.
- A brief description of the issue.
📩 Email: customercare@shaastrayog.com
All claims are evaluated individually, and replacements are provided at Shaastrayog’s sole discretion.
2. Cases Where Returns Are Not Accepted
We are unable to accept returns or issue refunds in the following situations:
- Dissatisfaction after use (taste, smell, texture, or “no visible effect”).
- Customer ordered incorrectly or changed their mind.
- Delivery failures due to an incorrect address or unreachable contact number.
- Product seal has been opened or packaging is damaged by the customer.
- Products purchased under promotional or clearance sales (except if delivered damaged).
3. Cancellation Policy
- Orders may be cancelled only before dispatch from our warehouse.
- Once the order has been shipped, we cannot process cancellation requests.
- To cancel an order, email us immediately at: customercare@shaastrayog.com with your order details.
- Approved cancellations will be refunded within 5–7 business days.
6. Refund Policy
Refunds are issued only for orders approved for return under Section 3.
- Refunds cover the product cost only (shipping fees are excluded unless the return is due to our error).
- Refunds are credited to the original payment method within 7–10 business days after we receive and inspect the returned product.
- Bank or payment gateway timelines may affect processing speed.
- Return shipping costs must be paid by the customer unless the return is due to our mistake.
7. Product Usage Disclaimer
By purchasing from Shaastrayog, you acknowledge that:
- Our products are Ayurvedic formulations and not intended to diagnose, treat, cure, or prevent any disease.
- Results vary from person to person based on individual health conditions and usage patterns.
- Customers should consult a healthcare professional before use, especially if pregnant, breastfeeding, or dealing with medical issues.
8. Acknowledgment & Agreement
By placing an order on Shaastrayog, you confirm that you have:
- Read, understood, and agreed to this Shipping, Return, Refund & Cancellation Policy.
- Reviewed and accepted our Terms of Service, including the Governing Law clause.
Governing Law
These Terms of Service and this Shipping, Return, Refund & Cancellation Policy are governed by and interpreted in accordance with the laws of India.
Any legal disputes shall fall under the exclusive jurisdiction of the courts in Delhi, India.
