At ShaastraYog,

customer satisfaction is our priority. Please review our Refund Policy carefully for information regarding returns, exchanges, and refunds for products purchased through our website.

1. Returns and Refunds
   If you are not completely satisfied with your purchase, you may return the product within 14 days of receiving it for a refund or exchange. The product must be unused, in its original packaging, and in the same condition in which you received it. To initiate a return, please contact our customer service team with your order number and reason for the return.

2. Non-Refundable Items
   Certain items are non-refundable, including but not limited to gift cards, downloadable digital products, personalized or custom-made items, and sale or clearance items. These items cannot be returned or exchanged unless they are defective or damaged upon receipt.

3. Damaged or Defective Products
   If you receive a damaged or defective product, please notify us within 7 days of delivery. We will provide a replacement or a full refund, including the cost of return shipping. Photographic evidence of the damage may be required to process your claim.

4. Refund Process
   Once your return is received and inspected, we will notify you of the status of your refund. If approved, a credit will be applied to your original payment method within 5-10 business days.

5. Shipping Costs
   Shipping costs for returns are the responsibility of the customer unless the return is due to a defect or error on our part.

For any questions or concerns, please contact our customer support team. We are here to assist you.